Identify the equipment
Include the appliance type, brand and model if you know them. For more than one unit, tell us how many need attention and whether they have the same problem. It is fine to say that a detail is unknown.
A warmer home starts with fireplace care
60 Scarsdale Road, Unit 112, North York, ON M3B 2R7
Tell us about your equipment and the help you need. Our team will confirm availability and the next step for your request.


We reply to confirm availability. No obligation.
Get in touch
Please arrange contact before travelling. Customer access at this address has not been confirmed.
Timezone: America/Toronto
| Monday | 7 am to 10 pm |
|---|---|
| Tuesday | 7 am to 10 pm |
| Wednesday | 7 am to 10 pm |
| Thursday | 7 am to 10 pm |
| Friday | 7 am to 10 pm |
| Saturday | 7 am to 10 pm |
| Sunday | 7 am to 10 pm |
Business hours do not guarantee a visit time. Availability is confirmed for each request.
You do not need a technical diagnosis. What you have noticed is the most useful place to start.
Include the appliance type, brand and model if you know them. For more than one unit, tell us how many need attention and whether they have the same problem. It is fine to say that a detail is unknown.
Explain what happens, when it started and whether it happens every time. Include any visible error message exactly as shown. Mention recent work or changes to controls without trying to diagnose gas components yourself.
A clear picture of the appliance or a safely accessible model label can help identify the equipment. Do not remove covers or reach into hot areas for a photo. Avoid including people or personal documents in the image.
Give your area or postal code, property type and preferred time. Mention building access arrangements or someone who must be present. A preferred time is a request, not a reserved appointment.
Your first message helps establish the equipment, the location and the kind of attention you are requesting. A routine service enquiry may need different information from an installation proposal or a fault that prevents the appliance from operating. Mention the outcome you are looking for, including whether you want an assessment of an existing unit or guidance about a planned change.
Sending a form is not permission to carry out a repair. Ask about the intended scope, assessment charges, parts, taxes and any exclusions before agreeing to work. A website price guide cannot account for every appliance or property, and a final price depends on the assessed requirements.
For a rental property or condo, check who can authorise work and arrange access. Let us know if a property manager or another contact needs to be involved. Only share the information needed for the service request, and avoid adding unrelated sensitive details.
Smell gas? If you smell gas, do not use switches, phones or flames inside. Leave the home right away, then call your gas utility from outside. Once it is safe, our team can inspect and repair the gas line and appliance.
Read our privacy policy for information about service requests and optional photos.